Frequently Asked Questions

Please be aware that we don’t accept returns or refunds due to the custom made to order nature of the trainers. Due to this, please be sure you have ordered the correct size before you check out!

Your joy and satisfaction with your customs is very important to us so we personally check each and every custom sneaker order before they are shipped out to ensure they are perfect for you.

We ship our customs in the original Nike box and then packaged into cardboard boxes rather than mailers to protect your custom sneakers during the journey to their new home.

Yes, we offer Exclusive Customs which is a design of your own! Exclusive customs are essentially a design of your choice. 

If you are interested in your own colour way or specific shade, please email us on airhypecustoms@gmail.com and we will get back to you with more information on your dream customs. 

Check out our Exclusive Customs page for more information and examples of our previous exclusive customs!

Our customs come at a range of costs depending on shoe size (such as toddlers to adults sizes) and design. Please see our product pages for more information on price for your size.

Our Exclusive Customs range in price depending on base shoe, design, custom colours, materials needed and time to create your custom design. If you are interested in creating your own custom colourway, please find more information under our Exclusive Customs page and email us at airhypecustoms@gmail.com with your idea and budget.  

Exclusive customs are essentially a design of your choice. If you are interested in your own colour way or specific shade, please email us on airhypecustoms@gmail.com and we will get back to you with more information on your dream customs. More information and examples of previous exclusive customs can be found on our Exclusive Customs page.

Our customs take approximately 6 weeks to be made to the high quality that we require our customs to meet. Your customs may be quicker or longer than this estimate dependent on busy periods such as before Christmas. 

Please be assured that once you have placed your order, we have received it and your order has joined our queue of customs to be worked on. 

Our exclusive customs are not pre-made designs from us and so this may take longer than 6 weeks due to the additional work and research for your order

No, you do not have to supply the base shoe. When you place an order with us, we get the base shoe for you and customise it. All you have to do is sit back and relax knowing that your custom sneakers are in the process of being hand painted just for you.

If you do have a pair of sneakers you would like us to customise, just let us know and you can ship them to us for customisation! Please be aware that the base shoes must be unworn and sent to us via tracked postage.

You may be required to pay customs or taxes for your sneakers on entry into your country. This is not included in the shipping cost and is the responsibility of the buyer to pay import tax.

Once your customs are finished and shipped out, you can track your order via your shipping confirmation email. 

Alternatively, you can enter your tracking number here. Please note, there may be a day delay in seeing an update once initially shipped.

If you have placed a large order that is not recognised using the link above, please email us at airhypecustoms@gmail.com or message us on instagram @airhypecustoms for help tracking your order. 

We offer spontaneous discounts and giveaways throughout the year!

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